Refunds

14-day satisfaction guarantee

If within 14 days of purchase the Kit didn't help your business, we'll refund the amount paid, under the conditions below.

How to ask

1. Reply to your purchase email or write to [email protected] with your order number (starts with "OP-").
2. Tell us briefly which prompts or parts of the Kit you tried and why they didn't work for you. It helps us improve the Kit.
3. We process the refund within 5 business days, to the same payment method (card, Apple Pay or Google Pay), through Link/Stripe. How long it takes to show up depends on your bank.

What happens next

After the refund, your access link is disabled. Please delete any downloaded copies, which remain marked with your details.

Exceptions

The guarantee does not apply where files have been shared or resold in breach of the Terms, to requests made after 14 days, or to repeated or abusive requests. Only one refund is granted per customer (name, email or payment method). This guarantee is voluntary and in addition to your statutory rights.

Disputes and chargebacks

Please contact us before opening a dispute with Link/Stripe or asking your bank for a chargeback — it's faster for you. Access to the files is suspended during a dispute.